Privacy Policy

1. Introduction

At Rapid Results AI, we understand that your privacy and the privacy of your customers is critically important to you. We are committed to protecting the privacy of personally-identifiable information and call data as you use our voice AI services. This Privacy Policy explains how we protect and use the information that we gather from you and through our services.

By using our website and services, you consent to the terms described in the most recent version of this Privacy Policy. You should also read our Terms of Service to understand the general rules about your use of our services.

Definitions

For purposes of this Privacy Policy:

• "We," "our," or "us" means Rapid Results AI and its affiliates
• "You," "your," or "Client" means the business or individual using our services
• "End Users" means your customers who interact with our AI voice agents
• "Call Data" means recordings, transcripts, and metadata from voice interactions
• "Personal Information" means information that identifies an individual

2. Information We Collect

2.1 Information You Provide Directly

We collect personal information from you in a variety of ways, including:

• When you create an account or subscribe to our services
• When you configure your AI voice agents and business settings
• When you integrate our services with your CRM or other business systems
• When you contact us for support or inquiries
• When you participate in surveys, webinars, or other communications

2.2 Call Data and Voice Interactions

Our AI voice agents process and may record:

• Call recordings: Audio recordings of conversations between our AI and end users
• Call transcripts: Text versions of voice conversations
• Interaction metadata: Call duration, time, phone numbers, and conversation outcomes
• Customer information: Names, contact details, and preferences shared during calls
• Business data: Appointment details, product inquiries, and service requests

2.3 Technical Information

We automatically collect certain technical information, including:

• IP addresses and device information
• Browser type and operating system
• Usage patterns and service performance metrics
• Integration data from connected business systems

3. How We Use Your Information

3.1 Service Provision

Rapid Results AI uses the information we collect to:

• Provide and maintain our AI voice agent services
• Process customer calls and execute requested actions (appointments, inquiries, etc.)
• Integrate with your business systems (CRM, calendars, etc.)
• Generate analytics and reports on call performance
• Provide customer support and technical assistance

3.2 AI Training and Improvement

We may use aggregated and de-identified call data to:

• Train and improve our AI models for better conversation quality
• Develop new features and capabilities
• Enhance speech recognition and natural language processing
• Improve service reliability and performance

3.3 Business Operations

We also use your information for:

• Billing and account management
• Communication about service updates and new features
• Compliance with legal and regulatory requirements
• Fraud prevention and security monitoring

4. Data Sharing and Disclosure

4.1 No Sale of Personal Information

Rapid Results AI will not sell, exchange, or publish your personal information or call data to unrelated third parties for commercial purposes.

4.2 Service Providers

We may share information with trusted service providers who assist us in:

• Cloud hosting and infrastructure services
• Payment processing and billing
• Customer support and technical assistance
• Security and fraud prevention

All service providers are contractually bound to protect your information and use it only for providing services to us.

4.3 Business Integrations

With your explicit consent, we may share relevant data with:

• Your CRM systems and business applications
• Calendar and scheduling platforms
• Analytics and business intelligence tools
• Other business systems you choose to connect

4.4 Legal Requirements

We may disclose information when required by law, including:

• In response to court orders, subpoenas, or legal processes
• To comply with regulatory requirements
• To protect our rights, property, or safety
• To investigate fraud or security incidents

5. Data Security and Protection

5.1 Security Measures

We implement industry-standard security measures to protect your information:

• Encryption: Data is encrypted in transit and at rest
• Access Controls: Strict authentication and authorization protocols
• Network Security: Firewalls, intrusion detection, and monitoring
• Regular Audits: Security assessments and vulnerability testing
• Staff Training: Security awareness and data handling protocols

5.2 Data Retention

We retain different types of data for varying periods:

Data Type	Retention Period	Purpose
Call Recordings	90 days (configurable)	Quality assurance, dispute resolution
Call Transcripts	1 year	Analytics, service improvement
Account Information	Duration of service + 7 years	Business records, compliance
Usage Analytics	2 years	Service optimization

6. International Data Transfers

Our services may involve transferring data across international borders for:

• Cloud hosting and data processing
• AI model training and improvement
• Customer support and technical services

We ensure appropriate safeguards are in place for international transfers, including:

• Standard Contractual Clauses (SCCs) where applicable
• Adequacy decisions by relevant data protection authorities
• Other legally recognized transfer mechanisms

7. Your Rights and Choices

7.1 Access and Control

You have the right to:

• Access: Request copies of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Limit how we process your information

7.2 Call Recording Consent

You can configure whether our AI voice agents:

• Record calls for quality and training purposes
• Announce recording to callers
• Obtain explicit consent before recording
• Provide opt-out mechanisms for end users

7.3 Marketing Communications

You may opt out of marketing communications at any time by:

• Using unsubscribe links in emails
• Updating your account preferences
• Contacting our support team

8. Cookies and Tracking Technologies

We use cookies and similar technologies on our website to:

• Remember your preferences and settings
• Analyze website usage and performance
• Provide personalized content and features
• Enable security features and fraud prevention

You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

9. Third-Party Services

Our website and services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those external services. We encourage you to review the privacy policies of any third-party services you use.

10. Children's Privacy

Rapid Results AI services are designed for business use and are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

12. European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR), including those outlined in Section 7 above, plus the right to lodge a complaint with your local data protection authority.

13. Changes to This Privacy Policy

Rapid Results AI reserves the right to modify this Privacy Policy at any time. Any changes will be posted on this page, and if the changes are material, we will provide notice through our services or other appropriate means. Please review this Privacy Policy periodically for any updates.

14. Contact Information